just got out of a 33-minute call from an old customer....
on the onset of the call, we're talking good..everything's fine til he explained what he wants to do on his account (which is way,way impossible)...
well, at least the call was not escalated and ended up w/ him apologizing for sounding rude to me...he even wished that my next caller will be nicer than him.
that's a good start to move on Ü
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